Complaints

Amosu Robinshaw is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact us so that we can talk about your concerns. If you are dissatisfied with the service provided to the extent that you wish to make a complaint, then this can be made in writing, over the phone or in person.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (address: PO Box 6167, Slough, SL1 0EH, website: www.legalombudsman.org.uk, telephone: 0300 555 0333) to consider the complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

1. You must refer to the Legal Ombudsman within One year of the problem you are complaining about happening.
2. You must bring the complaint forward within One year of becoming aware of this problem.

If failed to complete your complaint within the new timeframe, it is unlikely that your complaint will be investigated.

If someone thinks a solicitor might be dishonest or you have concerns about their ethics or integrity, they have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please contact the SRA or visit: https://www.sra.org.uk/consumers/problems/report-solicitor.page#report